Shift Media Resolution Policy
Effective Date: September 5, 2025
At Shift Media Studio, LLC (“Shift Media Studio,” “we,” “our,” or “us”), we value transparency, collaboration, and client satisfaction. We are proud to share that 100% of our clients have been satisfied, and we remain committed to delivering exceptional results.
This policy outlines the resolution process for any dissatisfaction related to our services, ensuring a fair and efficient approach to addressing concerns. By engaging with Shift Media Studio, you agree to the terms outlined in this policy, designed to foster a positive and productive partnership.
1. Negotiation & Good Faith Efforts
Both parties agree to make reasonable efforts to resolve any dispute, claim, or controversy arising from this Agreement through good-faith negotiations before pursuing other actions.
Either party may initiate negotiations by providing written notice to the other party, clearly outlining the nature of the dispute.
2. Termination
If all negotiations and good-faith efforts to resolve an issue are exhausted, either party may terminate the Agreement in writing under the following terms:
If the Client terminates the project before completion: Shift Media Studio retains the non-refundable deposit and will bill for completed work at the agreed-upon hourly rate.
If Shift Media Studio terminates the contract: Shift Media Studio retains the non-refundable deposit, and the Client will receive all completed work to date in its current form.
3. Limitation of Liability
Shift Media Studio shall not be held liable for any indirect, incidental, or consequential damages arising from the use or performance of deliverables.
In no event shall Shift Media Studio’s total liability exceed the total amount paid by Client under the signed Agreement.
4. Contact Us
If you have any questions or concerns regarding this Resolution Policy, please contact us at:
Shift Media Studio, LLC
Email: bhavna@shiftmediastudio.com
Website: shiftmediastudio.com